Don’t Lose Your Jio Number! Step-by-Step Re-Verify Jio Number Online with MyJio App (Works 100%)
If you’re a Jio user, you may have received a message asking you to re-verify your mobile number. This is a standard security process by Reliance Jio to ensure your number is active and correctly linked to your Aadhaar. Failing to re-verify may lead to service disruption.
The easiest way to complete this process is through the MyJio App. In this guide, we’ll walk you through the exact steps to Re-Verify Jio Number Online without any hassle.
What is Jio Number Re-Verification?
Jio number re-verification is the process where Jio users are asked to confirm that the mobile number is being used by the rightful owner. This can happen due to:
- Government rules for linking mobile number with Aadhaar
- Security updates for fraud protection
- KYC (Know Your Customer) status expiry
- SIM portability or switching to eSIM
- Long-term inactive number
- New phone setup
Re-verification helps to reduce spam, fraud, and fake numbers. Jio follows the norms set by the Department of Telecommunications (DoT) and Telecom Regulatory Authority of India (TRAI).
Why is Jio Asking for Re-Verification?
If you got an SMS, email, or popup on your MyJio app asking to verify again, these might be the reasons:
- You bought the SIM with only OTP verification earlier
- Your SIM was activated before Aadhaar was compulsory
- Jio couldn’t match your details with UIDAI records
- You didn’t use the SIM for a long time
- You changed your handset multiple times
- You requested eSIM and it triggered fresh KYC
Why Re-Verification is Necessary?
Jio follows TRAI (Telecom Regulatory Authority of India) guidelines, which require telecom operators to verify user details periodically. Re-verification helps prevent fraud and keeps your number secure.
When Do You Need to Re-Verify?
- If you get an SMS from Jio asking for re-verification.
- If your SIM was not used for a long time.
- If there’s a mismatch in your Aadhaar details.
Steps to Re-Verify Jio Number Online Using MyJio App
Step 1: Download & Open MyJio App
- If you don’t have the MyJio app, download it from the Google Play Store or Apple App Store.
- Open the app and log in using your Jio number.
Step 2: Go to ‘Re-verify Jio Number’ Section
- Tap on the menu (☰) icon in the top-left corner.
- Select ‘Re-verify Jio Number’ from the options.
Step 3: Enter Aadhaar Details
- Enter your 12-digit Aadhaar number and confirm.
- Ensure the name on your Aadhaar matches your Jio SIM details.
Step 4: Verify via OTP
- You’ll receive an OTP on your registered mobile number.
- Enter the OTP and proceed.
Step 5: Biometric Verification (If Required)
- Some users may need biometric verification (fingerprint/iris scan).
- Visit the nearest Jio Store if biometric verification is needed.
Step 6: Confirmation
- Once verified, you’ll get a success message.
- Your Jio number is now re-verified and active.
Documents Needed for Jio Number Re-Verification
To re-verify your Jio SIM, keep these things ready:
- Your Aadhaar Card (original or number only)
- Your Jio number
- Access to MyJio App
- A working phone camera (if doing via video KYC)
You may also need:
- PAN Card (sometimes for business or bulk connections)
- Email ID (optional)
No need to visit a Jio store if you can complete the process using the app.
What If You Don’t Verify?
If you ignore the message and don’t verify in time:
- Your outgoing services may stop
- Incoming may also stop after a few days
- Data services may be blocked
- Jio may deactivate the SIM completely after 30-60 days
It’s very important to verify before the deadline.
Can I Re-Verify at a Jio Store?
Yes. If your MyJio app method fails or you don’t have Aadhaar-linked mobile:
- Visit the nearest Jio Digital Store or Mini Store
- Carry your original Aadhaar card
- Ask for KYC re-verification
- They will scan Aadhaar and take your photo
- You’ll get an SMS in a few minutes
Jio store re-verification is free of cost.
How to Check Re-Verification Status?
To check if your Jio number is re-verified:
- Open MyJio app
- Go to ‘My Account’
- Tap on ‘Profile or KYC Details’
- You will see status like “KYC Verified” or “KYC Expired”
You can also dial 198 or use JioCare chat for help.
Common Errors While Re-Verifying and How to Fix
Here are some problems you may face:
1. Aadhaar OTP Not Coming
- Make sure your Aadhaar mobile number is active
- Retry after some time or use Video KYC
2. App Crashing
- Clear app cache or reinstall app
3. KYC Verification Failed
- Check if Aadhaar details match your name on SIM
- Try visiting store for manual KYC
4. Not Getting Re-Verification Option
- Your number may not need it
- You can still check KYC status in profile
What If Re-Verification Fails?
If the process fails, try these fixes:
- Check Aadhaar details – Ensure they match your Jio records.
- Restart MyJio App – Close and reopen the app.
- Visit Jio Store – If online verification fails, visit a Jio Store with your Aadhaar card.
Is Re-Verification Compulsory?
Yes, if Jio has sent you a message or your app shows KYC expiry, you must do it. According to DoT and TRAI, telecom companies must update KYC from time to time to ensure security.
If you have multiple Jio numbers, each number must be verified separately.
Benefits of Re-Verification
Re-verifying your Jio number gives many benefits:
- Continued service without interruption
- Prevents SIM deactivation
- Keeps your number safe from fraud
- Required for eSIM, 5G, and device change
- Needed for using Jio services like UPI, JioCinema, JioMart, etc.
Can I Re-Verify Jio Number Without Aadhaar?
Mostly Aadhaar is needed. But in some cases, especially business connections, Jio accepts:
- Passport
- Voter ID
- Driving License
You must visit the Jio Store for such cases.
Conclusion
Re-verifying your Jio number using the MyJio App is simple, quick, and fully online in 2025. With updated KYC rules and tighter security by telecom authorities, it is important to keep your number active and safe. Make sure you follow the steps explained in this guide to avoid service disruption. Whether you choose Aadhaar OTP, Video KYC, or visit a Jio Store, it takes only a few minutes to stay connected.
Re-Verify Jio Number Online FAQs
Q1. Is re-verification mandatory for all Jio users?
Yes, if you get an SMS from Jio, you must re-verify to avoid service issues.
Q2. Can I re-verify without Aadhaar?
No, Aadhaar is mandatory for Jio re-verification as per government rules.
Q3. What if my Aadhaar name doesn’t match Jio records?
Visit a Jio Store with ID proof to update your details.
Q4. How long does re-verification take?
It usually completes instantly, but may take 24 hours in some cases.
Q5. Is Jio re-verification free?
Yes, re-verification is free of cost via MyJio App or Jio Store.
Q6. Can I re-verify Jio number online?
Yes, you can re-verify online using Aadhaar OTP or Video KYC in MyJio App.
Q7. What happens if I don’t re-verify?
Your Jio services may stop and the SIM can be deactivated.
Q8. Can I use other ID than Aadhaar?
Only at Jio Store. MyJio App works best with Aadhaar.
Q9. Is re-verification needed for all Jio users?
Only those who get SMS or in-app request for KYC need to verify again.
