AEPS Error Code All problems and Solution Overview
AEPS (Aadhaar Enabled Payment System) is a system that allows individuals to use their Aadhaar number and biometric data (fingerprint or iris scan) to authenticate and make financial transactions, such as withdrawing or depositing money, at a bank or other financial institution. During the transaction, you can get some errors that make you worry. You should know the AEPS Error Code in detail to explain to the Customer for Failed Transaction.
AEPS Error Code List
Here is some common AEPS Error Code that may occur when using AEPS, along with possible solutions:
=> Invalid Aadhaar number error: This error may occur if the Aadhaar number you have entered is incorrect or has not been registered with the bank. To fix this, check that you have entered the correct Aadhaar number and try again.
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=> Biometric authentication failed error: This error may occur if the biometric data you have provided (fingerprint or iris scan) does not match the data on file with the bank. To fix this, make sure that your biometric data is registered with the bank and try again.
=> Biometric Data Did not Match Error: This error may occur if the biometric data you have provided (fingerprint or iris scan) does not capture successfully.
=> Insufficient error: Customer Account has not had enough balance.
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=> Transaction Declined Error: This error may occur if the bank does not have sufficient funds to complete the transaction, or if the transaction exceeds your daily transaction limit.
=> Server Error: These errors may occur if the AEPS system is experiencing technical issues. In this case, you will need to wait until the issue has been resolved before you can complete your transaction.
=> Time Out: These errors may occur if the Server of the Bank, NPCI, or AEPS provider is down then you experiencing these issues.
=> No Checking Account error: This error may occur if the bank does not have linked with Aadhaar Card (Aadheer Seeding).
=> Limit Exceeded error: This error may occur if the bank Aadhaar transaction limit of the month or day have exceeds.
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=> Transaction not permitted to cardholder error: This error may occur if the bank Aadhaar transaction limit of the month or day has gone you will get the Error.
=> Invalid Transaction error: This error may occur if the bank rejected the transaction.
=> Null Error: These errors mainly occur from the Digipay Server is down, then you experience these issues.
=> Freeze/Frozen Account: This error may occur if the bank account is deactivated for the reason of no transaction for a long time.
=> Issuer CBS Un Available: This error may occur if the particular bank Server is Down.
=> Issuer is Inoperative un-available error: This error may occur if the particular bank Server is Down.
=> UIDAI Time Out Error: This error may occur if the UIDAI server is down
=> Duplicate Request Error: Same Transaction request send twice to the Bank.
=> Unable to Reach Bank error: Transaction not permitted due to bank server unavailability
=> Invalid mc code under meta tag error: This error may occur if the biometric device is not registered. Check whether your device driver is properly connected and device RD Service is whitelisted or not.
=> System Malfunction: This error may occur if the Application is Open without any Activity.
Solutions: What to do after getting AEPS Error Code?
If you are experiencing errors while using AEPS, here are some general steps you have to perform:
Check the AEPS error code: AEPS error codes can provide more specific information about the issue you are experiencing. Refer to the list of AEPS error codes and their explanations provided in my previous response to see if it can help you identify the cause of the error and find a solution.
Check your device and internet connection and Transaction Log: Make sure that your device is working properly and that you have a stable internet connection. You should also check the Transaction Status from AEPS Transaction Log.
Maintain the AEPS Transaction Register: Always Maintain an AEPS Transaction Register for All of the Success and Fail Transactions with the Date and Time if you get any AEPS Error Code.
Check Customer account and transaction limits: If you are experiencing a “Transaction declined” error, it may be because the bank does not have sufficient funds to complete the transaction, or because the transaction exceeds your daily transaction limit. Check your account balance and transaction limits to see if this may be the cause of the error.
Check the status of the AEPS system: If you are experiencing a “Server error” or “System down” AEPS Error Code, it may be because the AEPS system is experiencing technical issues. In this case, you will need to wait until the issue has been resolved before you can complete your transaction. You can check the status of the AEPS system on the National Payments Corporation of India (NPCI) website or by contacting your bank.
Check Customer Mobile SMS: After Getting the Error check the Customer Mobile and make sure, is he/she got any AEPS Transaction Failed but Amount Debited massage.
What to Do if AEPS Transaction Failed but Amount Debited?
If you have experienced a failed AEPS transaction with AEPS Error Code but the amount has been debited from your account, you should contact your bank as soon as possible to request a refund. Generally, it takes 7 to 10 Working days to roll back to the Customer’s Bank Account. Adsionaly you can raise a Transaction field complaint to the Bank within 3 working days visit the bank or Online.
Here are some steps you can follow to request a refund:
Contact your Bank: Reach out to your bank’s customer support team to report the issue and request a refund. They will be able to advise you on the specific steps you need to take to request a refund, which may vary depending on the bank and the specific circumstances of your transaction.
Gather Necessary information: To request a refund, you will likely need to provide some information to your banks, such as your account details, the transaction details (including the Transaction number, date, and amount of the transaction), and any receipts or other documentation you have related to the transaction. Gather this information before contacting your bank so that you are prepared to provide it if needed.
Follow the bank’s refund process: Your bank will have a specific process in place for handling refund requests. Follow the steps they provide to request a refund and keep track of any communication or documentation related to the process.
If you want to know all the error codes while doing any transaction, then you can get the information from the AEPS Error Code List by NPCI.
FAQs
What to Do if AEPS Transaction Failed but Amount Debited?
If you have experienced a failed AEPS transaction but the amount has been debited from your account, you should contact your bank as soon as possible to request a refund. Generally, it takes 7 to 10 Working days to roll back to the Customer’s Bank Account. Adsionaly you can raise a Transaction field complaint to the Bank within 3 working days visit the bank or Online.
