Lost or Stolen Credit Card? Contact Axis Bank Customer Care Now!
Axis Bank is committed to providing exceptional customer care services to its credit cardholders. Whether you need assistance with credit card statements, bill payments, card activation, or have any other queries, the Axis Bank Credit Card Customer Care team is here to help. In this comprehensive guide, we will explore the various ways you can reach out to Axis Bank’s customer care, how to block and replace your credit card in case of loss or theft, and the process for grievance redressal. Let’s dive in!
Axis Bank Credit Card Customer Care Numbers
If you have any questions or concerns related to your Axis Bank credit card, you can contact the customer care team through the following toll-free numbers:
| Customer Care Service | Phone Number |
|---|---|
| Retail Phone Banking | 1860-419-5555 / 1860-500-5555 |
| Agricultural/Rural Banking | 1800-419-5577 |
| Corporate Phone Banking | 1860-500-4971 |
| Lost or Stolen Credit Card | 022-6798-7700 |
Axis Bank Credit Card Customer Care SMS Service
To access various credit card services via SMS, simply send the corresponding keyword mentioned in the left column to 56161600 or +918691000002 from your registered mobile number. Axis Bank Credit Card Customer Care convenient SMS service allows you to check your account balance, activate your credit card, make payments, inquire about your credit card balance, and know your available credit card limit with ease.
| Service | SMS to be Sent |
|---|---|
| Account Balance | SMS “BAL” |
| Credit Card Activation | SMS “ACA” |
| Credit Card Payment | SMS “CCP” |
| Credit Card Balance | SMS “CARDBAL” |
| Credit Card Available Balance Limit | SMS “AVAILBAL” |
| Block Lost Axis Bank Credit Card | SMS ‘BLOCK (16-digit credit card number)’ to 5676782 |
Axis Aha The Chatbot
Axis Aha is a dedicated chatbot by Axis Bank designed to provide answers to all your queries regarding the bank’s products. To block your credit card using Axis Aha, follow these steps:
- Type ‘Block Credit Card.’
- Log in to your net banking account or use your MPIN for authentication.
- Select the credit card you want to block and click ‘Confirm.’
- Enter the OTP sent to your mobile number to complete the process.
Axis Bank Reporting Lost Cards
For reporting a lost credit card, call Axis Bank Credit Card Customer Care following numbers:
1860-419-5555
1860-500-5555
To report a lost debit card, please reach out to 022-6798-7700.
Axis Bank Corporate Office
If you need to visit the Axis Bank Corporate Office, here are the details:
Axis Bank Limited, ‘Axis House’,
C-2, Wadia International Centre,
Pandurang Budhkar Marg,
Worli, Mumbai 400 025
Phone: +91-22-24252525 / 43252525
Fax: +91-22-24251800
Axis Bank Credit Card Grievance Redressal
Axis Bank has a well-defined grievance redressal process to address customer concerns effectively. Here are the three levels of grievance redressal process:
Level 1: Queries, Complaints, and Request Redressal
For any queries or complaints, you can use Live Chat, call the customer care number, or visit the nearest bank branch for assistance.
Level 2: Writing to a Nodal Officer
If you are not satisfied with the Level 1 response, you can write an email or a letter to the Nodal Officer. For branch-related complaints, contact the Circle Nodal Officer.
Level 3: Writing to the Principal Nodal Officer
If your concern remains unresolved after Level 2, you can directly contact the Principal Nodal Officer through email or by using the grievance form provided.
Axis Bank Nodal Officer Contact Details
Principal Nodal Officer for Axis Bank Ltd.:
Mr. Parag Deshpande
Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai – 400 025.
Phone: 080-61865098
Timings: 9.30 am to 5.30 pm (Monday to Saturday) (except second and fourth Saturdays and Bank Holidays)
Region Wise Axis Bank Nodal Officer Contact details
| Area of Operation | Centre | Nodal Officer of Axis Bank | Nodal Officer Contact details |
|---|---|---|---|
| Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | Mr. Ankur Agarwal | Address: Axis Bank Ltd. 3rd floor, Shivalik – IshaanNr. C N Vidyalaya, Ambawadi, Ahmedabad 380006. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Gujaratwest@axisbank.com |
| Karnataka | Bangalore | Mr. T V R Prasad | Address: Axis Bank Ltd., No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga’s Hotel, Bangalore 560001. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Bangalore@axisbank.com |
| Madhya Pradesh | Bhopal | Mr. D B Kiran | Address: Axis Bank Ltd. Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh). Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Bhopal@axisbank.com |
| Odisha | Bhubaneswar | Mr. Satya Bhusan Rout | Address: Axis Bank Ltd, Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar – 751001. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Bhubaneshwar@axisbank.com |
| Himachal Pradesh, Punjab, Union Territory of Chandigarh, and 3 – Districts of Haryana – Panchkula, Ambala, and Yamuna Nagar | Chandigarh | Mr. Gurmeet Singh Bhatia | Address: Axis Bank Ltd. Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh, PIN CODE – 160002. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Punjab@axisbank.com |
| Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands | Chennai | Mr. P. Devarajan | Address: Axis Bank Ltd., Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Chennai@axisbank.com |
| Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | Mr. Varun Sarin | Address: Axis Bank Ltd. Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun, Uttarakhand 248001. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Dehradun@axisbank.com |
| North, North-West, West, South-West, New Delhi, and South districts of Delhi | Delhi I | Mr. Sandeep Dam | Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP – 201304. Landline No: 080-61865200 E-mail Id: circlenodalofficer.delhi1@axisbank.com |
| Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Delhi II (Haryana NCR) | Mr. Sandeep Dam | Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP- 201304. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.delhi2@axisbank.com |
| Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Delhi III | Mr. Sandeep Dam | Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP – 201304. Landline No: 080-61865200 E-mail Id: circlenodalofficer.delhi1@axisbank.com |
| Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Guwahati | Mr. Chanchal Bhattacharya | Address: Axis Bank Ltd. Circle Office, Chibber House 3rd floor.G.S.Road. Guwahati-781005. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Northeast@axisbank.com |
| Andhra Pradesh and Telangana | Hyderabad | Mr. Kota Bhaskara Rao | Address: Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Hyderabad@axisbank.com |
| Rajasthan | Jaipur | Mr. Prasanta Roy Chowdhury | Address: Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Jaipur@axisbank.com |
| Jammu and Kashmir | Jammu | Mr. Satvinder Singh Sandhu | Address: Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Panchkula@axisbank.com |
| Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | Mr. Amit Agnihotri | Address: Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School. Lucknow – 226 010. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Lucknow@axisbank.com |
| West Bengal and Sikkim | Kolkata | Mr. Ajit Kumar Tripathy | Address: Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata – 700071. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Kolkata@axisbank.com |
| Districts of Mumbai, Mumbai Suburban and Thane | Mumbai I | Mr. A V S Sarma | Address: Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Mumbai@axisbank.com |
| Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa | Mumbai II | Mr. A V S Sarma | Address: Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Mumbai@axisbank.com |
| Bihar& | Patna | Mr. Abhay Kumar Deepak | Address: Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Patna@axisbank.com |
| Chhattisgarh | Raipur | Mr. Byomaranjana Panda | Address: Axis Bank Ltd. Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chhattisgarh – 492 001. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Raipur@axisbank.com |
| Jharkhand | Ranchi | Mr. Abhay Kumar Deepak | Address: Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Patna@axisbank.com |
| Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | Thiruvananthapuram | Mr. M S Satheesh | Address: Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi – 682 035, Kerala. Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Kerala@axisbank.com |
Axis Bank Credit Card Customer Care Number for NRI
| Country | Helpline Number |
|---|---|
| USA | 1855 205 5577 |
| UK | 0808 178 5040 |
| Singapore | 800 1206 355 |
| Canada | 1855 436 0726 |
| Australia | 1800 153 861 |
| Saudi Arabia | 800 850 0000 |
| UAE | 8000 3570 3218 |
| Qatar | 00 800 100 348 |
How to Block Your Axis Bank Credit Card?
In case of loss or theft, blocking your Axis credit card is crucial to prevent fraudulent transactions. You can easily block your card by following these steps:
- Log in to your Axis Bank account and visit the support page.
- Click on ‘Support Home Page.’
- Select the option ‘Get It Done Instantly.’
- Choose ‘Block and Replace Your Debit/Credit Card.’
- Enter your registered mobile number and an OTP will be sent to you.
- Select your card and click on ‘Submit.’
Alternatively, you can also block your credit card through the Axis Bank Mobile App, Internet Banking, or by sending an SMS to 5676782 with the message ‘BLOCK (16-digit credit card number)’ from your registered mobile number.
Replacement of Axis Credit Card
- Contact Axis Bank Credit Card Customer Care service by calling 1860-419-5555 or 1860-500-5555 or using their chat services.
- Provide your Axis Bank credit card number and other details as requested by the customer service representative.
- Request for a replacement card.
- The customer service representative will process your request.
- A new card will be dispatched to your registered address within 10 working days.
- You can also use Axis Bank Mobile Banking Application to do the same.
Conclusion
Axis Bank is dedicated to providing excellent customer care support to its credit cardholders. Whether you need assistance with your credit card account or need to report a lost card, Axis Bank Credit Card Customer Care team is available 24/7 to assist you. By following the provided steps to block and replace your credit card, you can ensure the safety of your finances. In case of any grievances, the bank has a structured process to address and resolve them promptly. Remember to keep your credit card details secure and contact Axis Bank customer care for any assistance you require.
FAQs
How can I reach Axis Bank Credit Card Customer Care?
You can contact Axis Bank Credit Card Customer Care through toll-free numbers: 1860-419-5555 / 1860-500-5555 for retail phone banking, 1800-419-5577 for agricultural/rural banking, and 1860-500-4971 for corporate phone banking.
What should I do if my credit card is lost or stolen?
In case of a lost or stolen credit card, immediately report it to the bank by calling 022-6798-7700.
How can I check my credit card account balance?
To check your credit card account balance, simply send an SMS “BAL” to 56161600 or +918691000002 from your registered mobile number.
How do I activate my Axis Bank credit card?
To activate your Axis Bank credit card, send an SMS “ACA” to 56161600 or +918691000002 from your registered mobile number.
How can I make a credit card payment via SMS?
To make a credit card payment through SMS, send an SMS “CCP” to 56161600 or +918691000002 from your registered mobile number.
Can I inquire about my credit card balance via SMS?
Yes, you can inquire about your credit card balance by sending an SMS “CARDBAL” to 56161600 or +918691000002 from your registered mobile number.
How can I know my credit card’s available balance limit via SMS?
To check your credit card’s available balance limit, send an SMS “AVAILBAL” to 56161600 or +918691000002 from your registered mobile number.
How do I request a replacement credit card?
To request a replacement credit card, contact Axis Bank customer service by calling 1860-419-5555 or 1860-500-5555 or using their chat services. Provide your credit card number and other details as requested, and a new card will be dispatched to your registered address within 10 working days.
