How to Close Amazon Pay Later Account: A Step-By-Step Guide

How to Close Amazon Pay Later Account: Everything You Need to Know

Are you looking to close your Amazon Pay Later account? Whether you’ve found a better payment option or have specific reasons for wanting to cancel, we’ve got you covered. In this guide, we’ll walk you through the process of How to Close Amazon Pay Later Account, step by step. We understand that you may have questions and concerns about this process, so we’ve included answers to some frequently asked questions at the end of this article.

Step 1: Clear Outstanding Dues

Before you initiate the account closure process, it’s crucial to ensure that all outstanding dues on your Amazon Pay Later account are cleared. Amazon will only process your account cancellation request if there are no pending payments.

Step 2: Contact Amazon Customer Care

Once your dues are settled, you can reach out to Amazon Customer Care to request the permanent closure of your Amazon Pay Later account. There are two ways to contact them: by phone or through the chat option.

A. Phone Call

You can call Amazon Customer Care to initiate the account closure process. Be prepared to explain your intention and provide the necessary information.

B. Chat Option

Alternatively, you can use the chat option to communicate with Amazon’s customer service team. They will guide you through the steps to close your account.

Step 3: Contact Your Finance Provider

Amazon Pay Later partners with different financial institutions. Depending on your lender, you will need to contact them to ensure the closure of your account.

1. Axio (formerly Capital Float)

If Axio is your lender, you can reach out to them through the following contact options:

• Email: ask@axio.co.in
• Call: 080-68075001
• Working Hours: 9:00 am to 9:00 pm on all days

2. IDFC FIRST Bank

If IDFC FIRST Bank is your lender, here’s how you can get in touch with them:

• Call: 1860 500 9900
• Working Hours: 9:30 am to 6:00 pm on all working days (except 2nd and 4th Saturday and Bank Holidays)

Step 4: Reach out to RBI Ombudsman

If you’ve exhausted all other options and still face difficulties in closing your Amazon Pay Later account, you can seek help from the Reserve Bank of India (RBI) Ombudsman. Here’s how to do it:

• Register a complaint with the RBI Ombudsman, providing all the necessary details.
• After registration, you’ll receive a tracking ID to check the status of your complaint.
• You will receive an email notification once there’s a response from RBI.

Conclusion on How to Close Amazon Pay Later Account

Closing your Amazon Pay Later account is a simple process. Just make sure all your dues are paid. Follow the steps in this guide to cancel your account. If you have any problems or questions, contact Amazon Customer Care or your finance provider. If all else fails, you can turn to the RBI Ombudsman as a last resort.

FAQs on How to Close Amazon Pay Later Account