How to Deactivate Airtel Payment Bank: A Step-by-Step Guide

Close Airtel Payments Bank Account: How to Deactivate Airtel Payment Bank?

Airtel Payment Bank is a popular digital banking service in India, offering various financial features such as wallet, Fastag, SMS alerts, Atal Pension Yojana, Safe Pay, Aadhaar linking, and more. However, if you no longer wish to use the services provided by Airtel Payment Bank, you may want to deactivate certain features or close your account entirely. In this article, we will guide you on How to Deactivate Airtel Payment Bank and also provide information on closing your account if required.

Can I Close Airtel Payment Bank Account?

Yes, you can close your Airtel Payment Bank account if you no longer need its services. Airtel Payment Bank provides customer support to assist with such requests.

To close your Airtel Payment Bank account, you can reach out to the customer support helpline. They will guide you through the account closure process and provide you with the necessary instructions and documentation required.

The customer support representative will ensure that all your queries are addressed and assist you in smoothly closing your account. If you want to remove your Aadhaar card linking from your Airtel Payment Bank account, you can visit the nearest Airtel Payment Bank Banking Point. Carry your original Aadhaar card along with a photocopy of the same.

Important things to remember before closure:

• Maintain a zero balance in your account before initiating closure.
• Inform them about any recurring debits or auto-pays linked to your account.
• Collect any unclaimed balance or closing statement if needed.

How to Close Airtel Payment Bank Account?

You can close your Airtel Payment Bank account if you no longer require its services. To close the account, follow these steps:

1. Contact Airtel Customer Care:

Contact Airtel Customer Care For Airtel users call 400 and For Non-Airtel users call 8800688006. Inform the representative that you want to close your Airtel Payment Bank account. They will guide you through the process, which might involve answering verification questions and submitting a closure request. They will ask you to send a Mail to wecare@airtelbank.com with Identity Proof and Account Details.

Services	Contact
Customer Care Number	400, 8800688006
Email	wecare@airtelbank.com

2. Visit an Airtel Payments Bank Branch:

Locate your nearest Airtel Payments Bank Banking Point. Visit the branch and tell the representative that you wish to close your account. Carry your photo ID and any other documents requested for verification. They’ll Delink Your Aadhaar Card from Your Account

How to Remove Aadhaar Card from Airtel Payment Bank?

If you want to remove your Aadhaar card from Airtel Payment Bank, follow these steps:

1. Mail to wecare@airtelbank.com:

Write a Mail to wecare@airtelbank.com with Identity Proof and Account Details then you can use the Mail Format below

Subject: Request for Closure of Airtel Payments Bank Account – [Your Account No]

Sir/Madam,

I am writing to request the closure of my Airtel Payments Bank account associated with the following details:

• Name: [Your Name]
• Account Number: [Your Account Number]
• Aadhaar Card Number: [Your Aadhaar Card Number]

Due to personal reasons, I have decided to close my account with Airtel Payments Bank. Kindly proceed with the necessary steps to close the account and provide confirmation of closure at your earliest convenience.

I understand that all outstanding balances, if any, will be settled before the closure of the account. Please ensure that any remaining funds are transferred to my linked bank account or refunded to me via an appropriate method.

I would appreciate it if you could acknowledge receipt of this email and provide an estimated timeline for the closure process. I have also attached the Supporting Documents please find on Attachments. If there are any additional forms or documents required from my end, please do not hesitate to inform me.

Thank you for your prompt attention to this matter. Should you require any further information, please feel free to contact me at [Your Contact Information].

Looking forward to a swift resolution.

Sincerely,

[Your Name]

Copy Email to Clipboard

2. Visit an Airtel Payments Bank Branch:

1. Locate your nearest Airtel Payments Bank
2. Visit the branch and tell the representative that you wish to close your account.
3. Carry your Aadhaar Card and any other documents requested for verification.
4. The Representative Will De-Link your Aadhaar Number From your Account with Biometric Authentication.

How to Deactivate Airtel Payment Bank Wallet?

Contact Airtel Customer Care:

You can call Airtel customer care For Airtel users call 400 and For Non-Airtel users call 8800688006 and request them to close your Airtel Payment Bank wallet. After Verification, they will Close your Airtel Payment Bank Wallet.

If you are unable to reach Customer Support write a Mail to wecare@airtelbank.com and they will reach you after verification, and the wallet will be closed.

How to Deactivate Airtel Payment Bank Fastag?

To deactivate your Airtel Payment Bank Fastag, follow these steps:

1. Reach out to NHAI customer care: Call the NHAI customer care number at 1033 and inform them that you want to cancel your FASTag. They will guide you through the deactivation process. 2. Raise a deactivation request with the Airtel Thanks app: If you have an Airtel Payment Bank FASTag, you can use the Airtel Thanks app to raise a deactivation request. Open the app, go to the FASTag recharge section, and initiate the deactivation process.

1. Open the Airtel Thanks app on your smartphone.
2. Login using your registered mobile number and MPIN.
3. Navigate to the ‘Banking’ section of the app.
4. Select ‘Payment Bank’ and then choose ‘Fastag’.
5. Look for the option to deactivate or unregister your Fastag.
6. Once the deactivation request is submitted, your Fastag will be deactivated within the specified time frame.

How to Stop Airtel Payment Bank SMS Alerts?

To stop Airtel Payment Bank SMS alerts and avoid the associated charges, you can follow these steps:

1. Call Customer Support: Contact the Airtel Payment Bank Customer Support Team For Airtel users call 400 and For Non-Airtel users call 8800688006 and inform them that you want to opt out from the SMS alert charges. They will assist you in the process and ensure that the charges are not levied.
2. Opt-out cycle: If you wish to permanently opt-out from these charges on a monthly basis, you can place a request with the Wecare team as per the monthly opt-out cycle. They will guide you on the exact procedure and ensure that you are not charged for SMS alerts.

Important Note: Please keep in mind that even if you opt out of the SMS alert charges, you will still receive mandatory SMSs as prescribed by the RBI circular on customer protection. These messages are necessary for your account information and security.

How to Deactivate Atal Pension Yojana in Airtel Payment Bank?

To deactivate your Atal Pension Yojana (APY) account in Airtel Payments Bank, direct deactivation is not available. However, premature closure is an option. Here’s what you can do:

1. Visit the Airtel Payments Bank branch where you opened your APY account.
2. Request an APY account closure form, which can also be downloaded from the NSDL website.
3. Fill out the form, including your PRAN and reason for closure.
4. Submit the completed form and any required documents to the bank representative.

Please note that premature closure may have deductions for account maintenance and investment management charges. The specific documents required may vary by bank.

You can also Call the Airtel Payment Bank customer support helpline. Provide your account information and request for the deactivation of the Atal Pension Yojana.

How to Disable Safe Pay in Airtel Payment Bank

If you want to disable the Safe Pay feature in Airtel Payment Bank, follow these steps:

1. Open the Airtel Thanks app on your smartphone.
2. Login using your registered mobile number and MPIN.
3. From the home screen, navigate to the ‘Banking’ section.
4. Select ‘Payment Bank’ and then choose ‘Safe Pay’.
5. Look for the option to disable Safe Pay or turn it off.
6. Follow the on-screen instructions to complete the disabling process.
7. Once Safe Pay is disabled, you will receive a confirmation notification.

How to Remove Dormant Account in Airtel Payment Bank?

To remove a dormant account in Airtel Payment Bank, follow these steps:

1. Open the Airtel Thanks app on your smartphone.
2. Login using your registered mobile number and MPIN.
3. Navigate to the ‘Banking’ section of the app.
4. Select ‘Payment Bank’ and then go to”Need more help”.
5. Look for the option to Got an issue and > Unable to transact
6. Then write the Issue in detail in the comments box and Upload a signed Aadhaar Card Photocopy with the Aadhaar Number Last 4 Digit.
7. After Few Days you can Use Your Accounts the same as Before.

If The Process not working then you Have to Visit Your Nearest Airtel Payment Bank Banking Point and ask to Remove the Dormant Account. The Banking Agent Will Complete the Process Using Your Aadhaar Authentication. Don’t forget to Keep your Aadhaar Card when you visit there.

Conclusion on How to Deactivate Airtel Payment Bank

Deactivating specific features or closing your Airtel Payment Bank account is a simple process. In this article, we will provide you with step-by-step instructions on how to deactivate your Airtel Payment Bank wallet, Fastag, SMS alerts, Atal Pension Yojana, Safe Pay, remove your Aadhaar card, and even close your account if necessary. It is important to follow the specific instructions given by Airtel Payment Bank for a smooth deactivation experience.